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Cornell Institute for Hospitality Labor and Employment Relations welcomes new industry advisors

Tue, 07/08/2014 - 20:26
The Cornell Institute for Hospitality Labor and Employment Relations (CIHLER) at the School of Hotel Administration recently welcomed four new hospitality industry leaders to its advisory board. In this role, they will provide financial support to the institute and engage in the development of CIHLER programming and research.New advisory board members:

The Astotel Group Renews with Pegasus Connect+ Premium

Tue, 07/08/2014 - 19:52
The Astotel Group, created in 1971, has renewed its agreement with Pegasus Solutions for global sales and marketing support of its full portfolio through Pegasus Connect+ Premium. Paris' number one independent hotel group will continue to offer its 15 three- and four-star hotels in the global distribution systems (GDSs) under the Pegasus Connect+ "UI" chain code, as well as through a thousand Pegasus-connected online channels.

French Hotel Industry Performances - May 2014

Tue, 07/08/2014 - 19:06
After a slight upturn in April (leading to great hopes for a recovery), May finished on a negative note, with most destinations recording a drop in performance. Trading was affected by an unfavourable agenda for business tourism. The numerous bank holidays reduced business demand, and the leisure segment – still cautious given the economic climate – remained insufficient to offset this decline.

ESSEC-IMHI Hospitality Students Present their Capstone Strategy Project to Steigenberger Hotel Group

Tue, 07/08/2014 - 18:28
Students in the ESSEC MBA in Hospitality Management (IMHI) presented the findings of their Capstone Strategy Project to executives from Steigenberger Hotel Group at the beginning of July 2014 on ESSEC's campus in Cergy-Pontoise. The 2014 Capstone Project – jointly supervised by Steigenberger Hotel Group's Executives and ESSEC-IMHI faculty – challenged students on development and branding related projects.

IHG's New EVEN Hotel brand expands to DC area

Tue, 07/08/2014 - 18:24
Hot on the heels of announcing the opening its inaugural EVEN™ Hotels property in Norwalk, Conn., InterContinental Hotels Group (IHG) today announces that its second property, located in Rockville, Maryland at 1775 Rockville Pike, is officially open. EVEN Hotels is IHG's newest lifestyle hotel brand, created with wellness at its core and designed to help travelers Eat Well, Rest Easy, Keep Active and Accomplish More.

42% of Consumers Expect a Response Within One Hour. Are You Even Listening?

Tue, 07/08/2014 - 18:20
Customer service and the way your guests reach out is changing. Are you tuned in to where the conversations are taking place? Or are you waiting by a phone that isn't ringing?

Hotel RIU Florida Beach Closed for Major Conversion into Hotel RIU Plaza Miami Beach

Tue, 07/08/2014 - 18:14
RIU Hotels & Resorts will inaugurate on 1 November 2014 its first Riu Plaza urban hotel brand in the United States. The Hotel Riu Florida Beach is closed for a major refurbishment following which it will open its doors as the Hotel Riu Plaza Miami Beach. While maintaining its characteristic façade, the hotel will completely change its interior décor to adapt the facilities to the standard of service of the modern and cosmopolitan Riu Plaza line. Total contemplated investment in the project is 15 million dollars.

Hotel Equities Adds Holiday Inn Express & Suites Port St. Lucie West, Continues to Grow Portfolio in Florida

Tue, 07/08/2014 - 17:37
Atlanta-based Hotel Equities ( assumed management today of the 93-room Holiday Inn Express & Suites hotel in Port St. Lucie West, continuing to broaden Hotel Equities' large footprint in Florida.

CPI Hotels Acquires Mamaison Hotels & Residences

Tue, 07/08/2014 - 17:27
CPI Hotels is expanding its activities in the Czech Republic and has also entered into the European market. The portfolio of one of the largest Czech hotel groups has as of 1 July 2014 grown by the addition of Mamaison Hotels & Residences operating in the Czech Republic, Slovakia, Poland, Hungary and Russia. The current 18 hotels of the Buddha-Bar Hotels & Resorts, Clarion Hotels, Fortuna Hotels, Spa & Kur Hotels and brands will now be extended by Mamaison hotels in Prague and Ostrava – CPI Hotels becomes a new operator of Mamaison Hotel Riverside Prague, Mamaison Residence Belgicka Prague and Mamaison Business & Conference Hotel Imperial Ostrava. The hotel group will also receive an additional 7 hotels located in Bratislava, Warsaw, Budapest and Moscow under the management contract.

Expensive Internet and Other Hotel Peeves |

Tue, 07/08/2014 - 17:13
We all have had serious complaints about the way airline service has deteriorated in the last 15 years or so, so I was interested in a recent list of complaints about the other most important aspect of business travel: hotels. In the 2014 Pet Peeves survey, members of the travel site — savvy travelers who tend not to be shy about pointing out problems — ranked the following as their top two complaints about hotels: expensive or balky Internet service, and insufficient or hard-to-reach guest-room power outlets.

Georgia Holiday Inn Rebrands as Magnuson Hotel Macon

Tue, 07/08/2014 - 15:31
Magnuson Hotels, the world's largest independent hotel group, announced today the complete rebranding of the Magnuson Hotel Macon. Formerly the Holiday Inn Express Macon, Georgia, the hotel will upgrade its local, regional, and national market to attract travelers via an affiliation with Magnuson Hotels' global portfolio of nearly 2,000 hotels.

Reinforced with Digital Optimization, Coral Hotels & Resorts Gears Up for Expansion

Tue, 07/08/2014 - 15:08
With the recent brand revamp and digital overhaul, Coral Hotels & Resorts is looking at an all-time high. HMH - Hospitality Management Holdings CEO Laurent A. Voivenel believes the rebranding of Coral Hotels & Resorts has given it enormous potential for growth and is busy drawing up plans for expansion. He stated, "We are fully loaded for expansion having invested heavily in digital platforms including a dynamic new multi-lingual group website that has just gone live. It is technology that is driving growth today and underlines our strength with a highly integrated online presence. 2014 is a decisive year. Our objective is to be able to compete on equal terms with our rivals. The decisions taken this year will determine the shape of our business over the next three or four years. We are basically looking to expand our footprint in the GCC. By 2020 our aim is to have a hotel in every GCC country while doubling our portfolio in the UAE".

Tips To Increase Mobile Conversion Rates With Travel Reviews | By Margaret Ady

Tue, 07/08/2014 - 14:45
In 2014, approximately 40% of leisure travelers and 35% of business travelers will use mobile search engines to find hotels, and this number will only grow, with 72% of travelers worldwide saying that the ability to book via mobile device is useful (HSMAI, Social Media Today). The rapid move to mobile research and bookings means travelers require easier ways to access content.

Ascott Bolsters Presence In Saudi Arabia With Two More Properties In Jeddah

Tue, 07/08/2014 - 14:04
CapitaLand's wholly-owned serviced residence business unit, The Ascott Limited (Ascott), has deepened its presence in Saudi Arabia as it secured agreements to manage two more serviced residences in the vibrant port city of Jeddah. The 51-unit Citadines Sari Jeddah is slated to open in 2015 while the 135-unit Somerset Corniche Jeddah, the first Somerset-branded serviced residence in Saudi Arabia, will open in 2016.

Hotel development: 3-part success formula | By Larry Mogelonsky

Tue, 07/08/2014 - 13:45
Of late, our agency has been involved in several new property developments. All are coming along quite successfully and appear to be on track to meet their launch dates. To put it bluntly, the process of initiating a new property is not for the faint of heart. Far from it. It takes an excruciating toll from all those involved in the process. Many have asked me if there is a formula for success, to which I reply with a simple-yet-pervasive, three-part answer.

Remington Returns to Knowland After Single Year Away

Tue, 07/08/2014 - 11:58
– The Knowland Group, the largest data and service provider in the global meeting and event industry, is proud to announce an agreement with Remington Hotels to return over 60 properties (their entire portfolio) to Readers and Insight hospitality data services.

The Potential Additional Revenue From A Daily Quest For Just One More Booking | By Doug Kennedy

Tue, 07/08/2014 - 11:45
In speaking with hotel revenue and marketing managers at the HSMAI Revenue Optimization Conference last month, it seems there is an ever increasing list of tasks grabbing their attention. Analogous to what the military calls "mission creep," revenue managers are now calling this "scope creep" as in scope of work.

New Mobile Application Caters to the Needs of a New Generation of Travelers

Tue, 07/08/2014 - 11:34
Comtrade has developed the Voyego Application Suite to help the hospitality industry attract a new generation of customers. The suite is based on a 360-degree approach to the traveler and offers a premium booking engine, a powerful online and mobile marketplace and the ultimate guest-experience system.

Marco Polo Hotels Launches New Luxury Brand - Niccolo by Marco Polo

Tue, 07/08/2014 - 11:34
Marco Polo Hotels, the long established Hong Kong-based hotel management company of The Wharf (Holdings) Limited, announces the launch of its first new brand since the hotel group's inception in 1986. The new luxury brand, Niccolo by Marco Polo, will be a collection of contemporary urban chic hotels to be opened in some of China's most highly prized addresses, before expanding beyond the borders of China. The first Niccolo hotel will open in early 2015 within the newly opened International Finance Square (IFS) Chengdu in China's Sichuan province, with a further three Niccolo hotels to open in Chongqing, Changsha and Suzhou. Speaking about the continued expansion of Marco Polo Hotels, Mr Stephen Ng, Deputy Chairman and Managing Director of The Wharf (Holdings) Limited said, "Late last year, Marco Polo Hotels announced our expansion plans across Asia Pacific. The launch of Niccolo by Marco Polo in Chengdu is an integral part of this growth strategy and evidence of our belief in the continued potential of business and leisure travel across the region. The current 12 months mark a significant milestone for our company, with the most hotel openings in a decade, including the newest success story, Marco Polo Ortigas, Manila opening on July 9th. In addition our spectacular Marco Polo Changzhou set in 19 acres of beautiful landscaped gardens opening in the third quarter of this year, and now our highly anticipated Niccolo Chengdu due to open in early 2015." Positioned as the luxury brand of Marco Polo Hotels portfolio, Niccolo hotels will set a new benchmark of style and hospitality for the company, one that echoes its mantra of 'New Encounters - Timeless Pleasures'. Niccolo by Marco Polo will respond to a rising demand for today's global explorers to fulfil their desire for elegant and alluring luxury travel experiences. Steeped in history and now an internationally acclaimed conservation and business hub, Chengdu is on the path to becoming China's next mega city. It was for this very reason that Chengdu was chosen as the ideal location for the first Niccolo hotel, sharing the brand's passion for high-end fashion, eclectic cuisine and genuine hospitality. Located in the city's flagship high-end retailing landmark Chengdu IFS, the hotel will reside at the most coveted location on Chunxi Road, undoubtedly the city's best address. The new Niccolo Chengdu will feature 228 rooms and suites, each designed to unite contemporary spirit with traditional style to encapsulate 'New Encounters - Timeless Pleasures'. Niccolo's dining options will also take its guests on a journey of culinary discovery with its signature cuisines. Inspired by the legendary pioneer and explorer, Niccolo Polo - father of the hotel group's iconic namesake, Marco Polo - Niccolo hotels will tempt experiential travellers with adventures in luxury and urban discovery. City Insiders will offer a new breed of Concierge service, becoming guests' welcoming, locally-engaged hosts. Imparting personal 'insider' tips, they will be on-hand to open doors to the cool, the new, the hip and the happening. With pre-eminent locations within some of China's premier upscale retail landmarks, Niccolo is firmly entrenched in the fashion sphere and will lead with retail partnerships exclusively available to hotel guests. Beyond couture, the Niccolo Lecture Series will introduce guests to the pioneering explorers of this generation, inspiring them with stories of spectacular adventures. A symphony of dramatic style and bold statements, Niccolo hotels will be driven by fashion and lead by innovation. The new collection will emulate the seductive and ever-evolving indulgences of the luxury retail experience, enveloping guests in inspirational surroundings. They will become the realm within which creativity becomes a synonym for chic and style, designing a destination that nourishes the eyes and souls of the traveller.

Manager Appointed for Holiday Inn Express Manhattan Midtown West

Mon, 07/07/2014 - 19:51
GREAT NECK, N.Y. (July 7, 2014) – M&R Hotel Management, operator of 10 New York hotels, today announced the appointment of Tracey Rucks to general manager of the 177-room Holiday Inn Express Manhattan Midtown West at 538 W. 48th St.