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Updated: 1 year 7 weeks ago

In The Grand Schema of Things: Does Schema Boost Search Rank?

Fri, 05/30/2014 - 20:41
The goal of search engines is to deliver the right result to the right user at the right time. To accomplish this, search engines are moving away from purely using keyword search, and focusing more on conversational and semantic search. Especially with the evolution of new technology and platforms, such as Google glasses and driver-less cars, voice search is becoming crucial for engines. Conversational search is only powerful when search engines can understand the meaning behind website content. Schemas provide meaning to your content. Searchmetrics released a study last month that shows over a third of Google's search results include schema rich snippet data. Interestingly enough, the same study concluded that only 0.3% of websites are using schema markup.

Resorts World Sentosa Singapore Installs InvoTech UHF-RFID Uniform System

Fri, 05/30/2014 - 17:38
InvoTech Systems, Inc. announced Resorts World Sentosa (RWS) – Singapore's first integrated resort – Implemented the InvoTech UHF-RFID Uniform System to streamline processing for more than 200,000 uniforms. The InvoTech system interfaces with the White Conveyors U-Pick-It System to automatically deliver uniforms to the staff of thousands with optimum efficiency.

Hotels Go Native With Local Design |

Fri, 05/30/2014 - 16:28
Some of the world's best chefs, from René Redzepi at Noma to Simon Rogan at L'Enclume, have been locavores for well over a decade. In recent years, their taste for all things local has inspired designers and hoteliers, who are applying the same philosophy to hotels around the world. Employing local artisans, they are taking away the "I could be anywhere" blandness that comes from bedding down for the night in a stark-white Modernist room. From using local forgers to make bronze door handles and encasing sound systems in wood from the hotel's copse to foraging for finds in the nearby antiques markets, we look at five hotels intent on keeping it homegrown.

Lodging Industry Investment Council’s Top 15 Member Quotes

Fri, 05/30/2014 - 15:27
The Lodging Industry Investment Council (LIIC) is the hotel industry "think tank" whose membership includes the hospitality industry's most influential investors, lenders, corporate real estate executives, REITs, public hotel companies, brokers and significant lodging equity sources. More than 80% of surveyed LIIC members have purchased a hotel in the last 12 months. Together, the members of LIIC represent ownership, control or disposition of well over $20 billion of lodging real estate.

BDO's Mehmet Önkal to receive Lifetime Achievement Award at CATHIC

Fri, 05/30/2014 - 15:12
Mehmet Önkal, Managing Partner of BDO Hospitality Consulting has been named as the recipient of the Lifetime Achievement Award, to be presented at the Turkey & Neighbours Hotel Investment Conference (CATHIC). Selected by the CATHIC advisory board, the Lifetime Achievement Award is presented in recognition of the remarkable contribution Mr. Önkal has made to the region's hospitality industry throughout his career.

Hotel Prices during the 2014 Brazil World Cup

Fri, 05/30/2014 - 14:47
The cost of a hotel stay in one of the Brazilian host cities during the World Cup Period (12th June to 13th July) will be an average of £143, according to data form hotel search website This will increase to an average of £187 on match days. Brasília and Manaus are the two most expensive destinations, making England versus Italy and the play-off for third place two of the most expensive matches for a hotel stay.

Video: Do U.S. hotel chains attempt to domicile overseas to avoid paying U.S. taxes? |

Fri, 05/30/2014 - 14:27
Discussing if big U.S. hotel chains will attempt to domicile overseas to avoid paying U.S. taxes, with Patrick Scholes, SunTrust. SunTrust Robinson Humphrey (STRH) is a leading, full-service corporate and investment bank dedicated to helping you successfully manage and grow your company through a comprehensive range of strategic advisory, capital raising, risk management, financing and investment solutions. We also offer a complete array of sales, trading and research services in both fixed income and equity. 

UNWTO launches Global Report on Shopping Tourism

Fri, 05/30/2014 - 14:10
Shopping tourism has emerged as a growing component of the travel experience, either as a prime motivation or as one of the major activities undertaken by tourists at their destinations. UNWTO's recently released Global Report on Shopping Tourism analyzes the latest trends in shopping tourism, providing insight into key success factors for destinations aiming to develop this segment.

EVEN™ Hotels Introduces Wellness-Inspired Leadership Teams at its Inaugural Properties

Fri, 05/30/2014 - 13:47
EVEN™ Hotels, InterContinental Hotels Group's (IHG) newest brand and the first hotel brand solely created for wellness-minded travelers, announces that Scott Blakeslee and Dieter Schmitz will serve as Chief Wellness Officers for the EVEN Hotels Rockvilleproperty and the EVEN Hotels Norwalk property, respectively; Scott also serves as Brand General Manager. Alongside Scott and Dieter are newly hired leadership team members who will each focus on one of the four brand components of EVEN Hotels – Eating Well, Resting Easy, Keeping Active and Accomplishing More – and who will be instrumental in bringing to life the EVEN brand by delivering a consistent wellness travel experience to guests visiting the Norwalk and Rockville properties, which will both open before the end of June 2014."As part of the brand development process, we created purpose-driven job titles and job descriptions to attract team members who will be excited by the brand platform," said Adam Glickman, head of EVEN™ Hotels, IHG. "Wellness isn't just a way of life for our guests. A healthy lifestyle and the idea that we are each on our own wellness journey are also central to each of our team members. We look for team members who are passionate and motivated to help others achieve their wellness goals and stay true to their wellness routines."Each of the new hires was selected based on not only a skill set or experience in the hospitality industry, but because he or she embodies the spirit of the brand and values wellness in his or her own life. The EVEN brand was designed around the idea that wellness means different things to different people, and the teams truly reflect that, with each team member on a wellness journey of his or her own. Their personal experiences, passions and expertise in different areas of wellness mean that the teams can support and inspire guests in a way that is unique to EVEN Hotels."When I first learned that IHG was launching EVEN Hotels, I immediately knew I wanted to be a part of the brand," said Scott Blakeslee, Chief Wellness Officer. "When starting my career in the hospitality industry, I was a fitness instructor and personal trainer; so naturally, I was drawn to the opportunity to help bring this incredible brand to life by drawing from my professional experience and personal lifestyle. The concept of EVEN Hotels and the experience the brand delivers are greatly desired by so many travelers who regularly sacrifice their routines and lifestyle while they're on the road, and I'm thrilled to be a part of the team to provide solutions for these travelers."Similarly, the opportunity to launch EVEN Hotels is an honor for Dieter: "As an hotelier, I take immense pride in providing superior experiences to my guests, and the product and service EVEN Hotels provides guests is unlike anything I have experienced before. The opportunity to be a part of the EVEN brand and offer guests, who have far too long accepted that they must sacrifice their wellness routine while traveling, a better travel alternative is a dream come true. As a collective team, we cannot wait to share our wellness offering with our guests."EVEN Hotels Rockville, Md. Core Leadership Team

HSMAI, Nor1 Release White Paper on Engaging the Guest, Mobile Marketing for the Hospitality Industry

Fri, 05/30/2014 - 13:35
The Hospitality Sales and Marketing Association International (HSMAI), in partnership with Nor1, the technology leader in upsell solutions, today released a new white paper entitled, "Engaging the Traveler in Real Time: Ancillary Revenue, Upselling, and the Mobile Platform."

Commune Hotels & Resorts Announces Strategic Alliance with Alila Hotels & Resorts

Fri, 05/30/2014 - 12:48
San Francisco-based Commune Hotels & Resorts, parent company of Joie de Vivre Hotels, Thompson Hotels and tommie, announces a new partnership with Singapore-based Alila Hotels & Resorts to create a global, lifestyle hotel management platform.

Archipelago International Brings The Alana Hotel Brand To Yogyakarta, Solo And Sentul

Fri, 05/30/2014 - 12:41
Following the success Indonesia's first Alana in Surabaya, Archipelago International is now gearing up to open three more Alana properties in Yogyakarta, Solo and Sentul, Bogor.

Dusit Thani Manila’s General Manager, Alex Willats, Shares Lifes Adventures as a Hotelier |

Fri, 05/30/2014 - 12:01
IT has been over a year and a half since Dusit Thani Manila welcomed a new general manager, Alex Colin Willats, to the landmark hotel in Makati City. Though a first-time expatriate to the Philippines, the Englishman fell right at home in the five-star premises since he had just come from the same posting at the international chain’s flagship hotel in Bangkok, Thailand. Dusit Thani, after all, has truly become this world traveler’s home —and family—away from home. Family, according to the respected hotelier, has always been a priority in his life, even if it has taken him all over the world even at a very early age. In fact, in embracing his professional family at Dusit Thani, so have his lovely wife Claire and sons Thomas and Henry, whom he brings with him from posting to posting.

Loews Hotels & Resorts Purchases the Graves 601 Hotel Wyndham Grand in Minneapolis

Fri, 05/30/2014 - 11:34
Loews Hotels & Resorts, a wholly owned subsidiary of Loews Corporation (NYSE: L), today announced that the company has entered into an agreement to purchase the 255-room Graves 601 Hotel Wyndham Grand from the Graves Hospitality Corporation. The acquisition is expected to close in early July.

Gain The Respect Of Your Team By Being Wrong | By Steve DiGioia

Fri, 05/30/2014 - 11:28
As a manager, supervisor or leader of a team or department, we are always right. We always make the correct decisions, we always lead the team in the right direction, and we are the most qualified persons with all the answers. How wrong can this thinking be? Once we believe all this rhetoric we are doomed to fail. Doomed to fail ourselves and our team.

Bad Guest Boundaries | By Gay Lynn Grigas

Fri, 05/30/2014 - 11:28
Jack was one of the best Concierge's at one of the most exclusive hotels on the strip in Las Vegas, Nevada. Their clientele were many of the elite who have high expectations. They arrive ready to be indulged by an array of entertainment options, with one cohesive theme Jack wanted to meet; for every guest to have an extraordinary level of personalized service at his hotel.

Cygnett Hotels & Resorts Launches in India in association with Jameson Inn Inc, USA

Thu, 05/29/2014 - 18:45
Cygnett Hotels & Resorts, a young and progressive hotel management companyannounced its association with Jameson Inn Inc. U.S.A in India at a Press Conference held at ThePark, New Delhi on 24th April' 14. With the launch, Cygnett Hotels & Resorts envisions itself tobe the leading player in the Budget and Midscale segment hotels in the country. The launchpanel consisted of Mr. SarbendraSarkar—MD & CEO, Cygnett hotels; Mr. RajVakharia—Director of Franchisee Development, ABF; Mr. Sanjay Kirpal—Director (Operations), CygnettHotels; and Mr. Richard Graham - Regional Director & Head- Culinary Operations, CygnettHotels.

Kinseth Hospitality Announces 28 Hotels Awarded with TripAdvisor Certificate of Excellence!

Thu, 05/29/2014 - 18:28
Kinseth Hospitality Companies (KHC) is pleased to announce 28 of their hotel properties have received a TripAdvisor® Certificate of Excellence award. The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Establishments awarded the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on the website.2014 Certificate winners include: Hampton Inn - Dubuque, IA; Hampton Inn - Council Bluffs, IA; Holiday Inn Express - Coralville, IA; Super 8 - Green Bay, WI; Super 8 - Storm Lake, IA; Super 8 - Portage, WI; Country Inn & Suites - Middleton, WI; Radisson - Menomonee Falls, WI; Hampton Inn - Florissant, MO; Hampton Inn - Branson, MO; Country Inn & Suites - St. Charles, MO; Fairfield Inn - Manhattan, KS; Hilton Garden Inn - Manhattan, KS; Hampton Inn & Suites - Lincoln, NE; Residence Inn - Billings, MT; Hilton Garden Inn - Omaha, NE; Country Inn & Suites - Rocky Mount, NC; Holiday Inn & Suites - Council Bluffs, IA; Hampton Inn & Suites - Grafton, WI; Hampton Inn - Coralville, IA; Hilton Garden Inn - Council Bluffs, IA; Hilton Garden Inn - Sioux City, IA; Courtyard by Marriott - Ankeny, IA; Hampton Inn & Suites - West Bend, WI; Candlewood Suites - La Crosse, WI; Comfort Inn & Suites - Davenport, IA; Courtyard by Marriott - Columbia, MO; and Best Western Fairfield Inn - Fairfield, IA.When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account reviews ratings. Businesses must maintain an overall TripAdvisor bubble rating of at least four out of five, volume and recency of reviews. Additional criteria include a business' tenure and popularity ranking on the site. "Kinseth Hospitality Companies is excited to have received TripAdvisor Certificates of Excellence at such a large number of our hotels," said Bruce Kinseth, Senior Vice President at Kinseth Hospitality Companies. "We strive to offer our customers a memorable experience, and this accolade is evidence that our hard work is translating into positive reviews on TripAdvisor."

Social Customer Service FAQs

Thu, 05/29/2014 - 16:50
Lodging Interactive, the interactive and social media marketing agency exclusively servicing the hospitality industry, has been receiving many with queries from hoteliers, consultants, and marketing professionals regarding the recent release of its new Social Voices™ by CoMMingle solution. Social Voices is a innovative new service that provides hospitality clients with 24/7 social listening and monitoring, social engagement, social customer care and support, and social risk and crisis management services 365 days a year.

Eight Service Strategies for Earning Five-star Reviews | By Daniel E. Craig

Thu, 05/29/2014 - 16:41
Traveler reviews have had a disruptive effect on traditional rating systems, making a well-run budget hotel as likely to receive a five-star rating as an ultra-luxury hotel. Whether it's circles on TripAdvisor, happy faces on Travelocity or stars on Google, Expedia, Yelp and Facebook, traveler ratings are shaped less by luxury features than by how well a business meets expectations.