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Service Information

The most important thing to remember when purchasing a new system is what kind of post purchase support
am I going to receive. Advanced Data Systems prides itself on the service we provide to our customers.
We have over 5000 satisfied customers in our database.
Our biggest priority it to keep the customers downtime to a minimum.

Normal service & support hours:
Mon-Fri 8:30am-5:00pm (CST)
Saturday 8:30am-12:00 (CST)

Phone: 1-800-909-4222

We also offer after hours support and service as an option.
Price will be quoted at time of call.

Service rates:

Cash register on site service per hour.	125.00
System register and PC based systems on site service per hour.	125.00
Fuel charge per call	10.00
Repair return charge	55.00
In house repair: Registers & Pc based systems per hour.	75.00
Cash Register phone support	25.00 per 15 minutes
PC based phone support/remote access	45.00 per 20 minutes
Personal computer repair per hour.	65.00
Personal computer repair deposit.	25.00

Personal computer repair

• Virus removal
• Adware removal
• PC upgrades
• Diagnostics
• Rapid service

25.00 retainer on all pc repairs. Applied to the repair of the computer.

When any equipment is brought in for repair. We not only fix the problem. We in most cases do an additional diagnostic and cleaning of that piece of equipment. We clean all our in service items with a special solvent that removes all the built up grease and dirt that can accumulate during normal business operation. Most customers don't recognize the equipment when they get it back.

Maintenance Information

Advanced Data Systems offers maintenance contracts on all equipment sold. The contract covers all equipment listed. With that contract you are entitled to receive service and support during our normal business hours as listed above at no charge to you. As stated above, support is also included in our maintenance contract. Must companies have a separate support contract for their customers. After hours support and service is priced at normal rates as stated above.

If you have any question please call and ask for the service manager at 1-800-909-4222. or use our feedback form.

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